Quality & Sourcing
Do I need to clean the rice before cooking? Will I find stones or dust?
A: While we maintain the highest standards of cleanliness and processing to remove impurities, we always recommend a quick rinse before cooking. This isn't for removing dust, but primarily to wash away excess surface starch. Rinsing is the key to achieving perfectly fluffy, individual grains
What does "Genuinely Aged Rice" actually mean, and why is it better?
A: "Genuinely Aged Rice" means that after harvesting, our rice is stored in controlled, hygienic conditions for a minimum of 12 to 24 months. This natural aging process is crucial for premium quality. It reduces the moisture content in each grain, which results in:
Superior Texture: The rice cooks up significantly fluffier and longer, with each grain remaining separate and non-sticky.
Enhanced Aroma: The aging process develops a richer, more distinct, and pleasant aroma.
Better Yield: Aged rice absorbs water better and can almost double in length, giving you more volume after cooking.
Superior Texture: The rice cooks up significantly fluffier and longer, with each grain remaining separate and non-sticky.
Enhanced Aroma: The aging process develops a richer, more distinct, and pleasant aroma.
Better Yield: Aged rice absorbs water better and can almost double in length, giving you more volume after cooking.
Shipping & Ordering Policy
How fast will I receive my order?
A: We are committed to getting our premium rice to you quickly. We guarantee delivery within 48 hours from the exact time your order is confirmed. Our system is designed for speed and convenience, ensuring you don't have to wait long to enjoy the best quality rice.
What are your delivery times? This seems different from other companies.
A: Our delivery service is designed for your convenience. We understand that our customers have busy lives, so we deliver when you are most likely to be home. Our delivery windows are:
Weekdays (Monday - Saturday): We offer an Evening Delivery Slot from 7:00 PM to 11:00 PM.
Sundays: We offer All-Day Delivery, from morning until evening, to fit your weekend schedule.
You can select your preferred delivery day at checkout.
Weekdays (Monday - Saturday): We offer an Evening Delivery Slot from 7:00 PM to 11:00 PM.
Sundays: We offer All-Day Delivery, from morning until evening, to fit your weekend schedule.
You can select your preferred delivery day at checkout.
How will I be updated about my delivery?
A: We use WhatsApp for all our delivery communications to keep you fully informed. Here is the process:
Order Confirmation: You will receive an immediate WhatsApp message confirming your order and your 48-hour delivery window.
Out for Delivery: On the day of delivery, we will send you a notification when your order has left our facility and is on its way.
Final Alert: You will receive a final message when our delivery agent is approximately 15-30 minutes away, so you know exactly when to expect them.
Order Confirmation: You will receive an immediate WhatsApp message confirming your order and your 48-hour delivery window.
Out for Delivery: On the day of delivery, we will send you a notification when your order has left our facility and is on its way.
Final Alert: You will receive a final message when our delivery agent is approximately 15-30 minutes away, so you know exactly when to expect them.
What happens if I miss my delivery?
A: We understand things can come up. If you are not available during the delivery attempt, our delivery agent will try to contact you via the WhatsApp number provided. If we cannot reach you, we will reschedule your delivery for the next available slot. Please respond to our messages promptly to coordinate a new time if needed.
How are your delivery charges calculated? Is delivery free?
A: We aim for complete transparency with our delivery fees. Here’s exactly how it works:
Free Delivery:
You get FREE delivery if your order meets both of these conditions:
Your total order value is ₹1700 or more.
Your delivery address is within a 10 km radius of our store in Beeramguda.
Standard Delivery Fee:
For all other orders, a delivery fee will be applied. This fee is calculated automatically based on your location.
See Your Fee Instantly: When you select your area or enter your delivery address on our website, the system will instantly calculate and display the delivery charge for your specific location.
No Surprises at Checkout: This delivery charge will be automatically added to your bill, and you will see the final, all-inclusive total on the checkout page before you confirm your order. What you see is exactly what you pay.
Free Delivery:
You get FREE delivery if your order meets both of these conditions:
Your total order value is ₹1700 or more.
Your delivery address is within a 10 km radius of our store in Beeramguda.
Standard Delivery Fee:
For all other orders, a delivery fee will be applied. This fee is calculated automatically based on your location.
See Your Fee Instantly: When you select your area or enter your delivery address on our website, the system will instantly calculate and display the delivery charge for your specific location.
No Surprises at Checkout: This delivery charge will be automatically added to your bill, and you will see the final, all-inclusive total on the checkout page before you confirm your order. What you see is exactly what you pay.