Processing Time: Orders are typically processed and dispatched within 24-48 business hours.
Shipping Area: We currently offer delivery services within [Your City/Region]. We provide free delivery for all orders within a 10km radius. For areas outside this radius, a nominal delivery fee may apply, which will be communicated at the time of order confirmation.
Delivery Time: Estimated delivery time is typically 1-3 business days from the date of dispatch. You will receive order updates via WhatsApp or SMS.

Your satisfaction is our priority. As we deal with perishable food items, we adhere to a strict quality policy.

Cancellations: An order can be cancelled only if it has not yet been dispatched from our facility. Please contact us immediately on our WhatsApp number for cancellation requests.
Returns & Refunds: Due to FSSAI norms and the perishable nature of our products, we do not accept returns on items once they have been delivered. However, we will provide a full refund or replacement in the following cases:
- The wrong product was delivered to you.
- The product was delivered in a damaged or tampered condition.
Process for Refund/Replacement: To be eligible, you must notify us via WhatsApp or email within 24 hours of receiving the product. Please include your Order ID and clear photographic evidence of the issue. Our team will review the case and process the refund/replacement within 5-7 business days.

For any issues related to shipping or refunds, please contact our support team at support@paddyplanet.com or message us on WhatsApp.